Abstract:
This research aims to assess the level of adaptation of the Saudi banking sector to
new automated technology, its impact on the efficiency of banking operations, and the
intention of employees to leave their jobs. The study utilized a descriptive-analytical
approach with a sample of 235 male and female employees across (9) banks operating in
the city of Riyadh. The findings highlighted the positive impact of adopting new automated
technology on process efficiency; moreover, there is a positive relationship between the
efficiency of banking operations and the application of automated technology. However,
the study revealed a negative relationship between process efficiency, automation
application, and intention to leave a job. Finally, this research underscores the significance
of employees’ adaptation to new technologies and their impact on the banking operations’
efficiency, as well as the degree of automation adoption in Saudi banking, which
affects employees’ intention to leave work. These insights are considered beneficial for
employees, managers, decision-makers, and strategists in the banking industry.
