University of Bahrain
Scientific Journals

The Relationship between Total Quality Management and Firm’s Comprehensive Performance: An Empirical Study

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dc.contributor.author Abdul Rahman, Abdul Aziz Ahmad
dc.contributor.author Hamdan, Hayan Mahmoud
dc.date.accessioned 2019-10-02T07:14:22Z
dc.date.available 2019-10-02T07:14:22Z
dc.date.issued 2017-06-01
dc.identifier.uri https://journal.uob.edu.bh:443/handle/123456789/3644
dc.description.abstract The main purpose of this study is to test the relationship between total quality management (TQM) and the comprehensive performance which is expressed by employee satisfaction, product quality, strategic performance, and customer satisfaction. The sample of the study consists of the employees of the largest three pharmaceutical companies in Hama and Homs in Syria. A questionnaire was developed to collect the data. The results showed that a statistically significant relationship exists between TQM practices and product quality, strategic performance, and customer satisfaction. The results also showed a weak statistically significant relationship between TQM practices and employee satisfaction. The research recommended to focus on all aspects of the comprehensive performance, specifically employees’ satisfaction. en_US
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International *
dc.rights.uri http://creativecommons.org/licenses/by-nc-nd/4.0/ *
dc.subject TQM en_US
dc.subject Employee Satisfaction en_US
dc.subject Product Quality en_US
dc.subject Strategic Performance en_US
dc.subject Customer Satisfaction en_US
dc.title The Relationship between Total Quality Management and Firm’s Comprehensive Performance: An Empirical Study en_US
dc.volume Volume 20 en_US
dc.issue Issue 1 en_US
dc.contributor.authorcountry Bahrain en_US
dc.contributor.authorcountry Syria en_US
dc.contributor.authoraffiliation Kingdom University en_US
dc.contributor.authoraffiliation Alwataniya University en_US
dc.source.title The Arab Journal of Accounting en_US


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