Determinants of Behavioral Intentions towards Using E-Government Services in the Kingdom of Bahrain

Abstract

E-government in Bahrain has shown great potential in terms of e-government development index advancing to 13th place on Asia in 2010 from the 42nd place on Asia in 2008. However, the United Nation report for 2012 shows a significant drawback in Bahrain e-government development, dropping to the 36th place on Asia. The current research is survey-based; that investigates citizens' intentions towards the use of e-government services and infers the reasons of using or not using such applications and eservices. 631 questionnaires were analyzed and findings showed significant and positive relationships between attitude, satisfaction, functionality, ease of use and intention to use e-government services in the Kingdom of Bahrain. Also, the research revealed that satisfaction and attitude towards government services are essential antecedent of behavioural intention of Bahraini towards egovernment. Because the previous studies on e-government services adoption did not give much concern to the main factors that affect citizens' decision to use e-government services and the quantity and types of services, the results of the current research showed the factors that influence individuals to use or withhold from using e-government services. Therefore, the findings will be beneficial to Bahrain e-government stakeholders in their efforts to improve the e-government services.